Contact information

G Entertainment Limited

Corporate Information

Legal Name: 九九文娛有限公司 / G Entertainment Limited
Business Registration Number: 75876143
Headquarters Address:
11/F Tower 1 Cheung Sha Wan Plaza 833 Cheung Sha Wan Road Lai Chi Kok Kowloon 
(Effective 1 November 2025)

Carbon Copy Co.

Facility Information

Trade Name: Carbon Copy
Facility Name: Carbon Copy Co.
Business Registration Number: 75876143-002 (Branch)
FDA Establishment Identifier (FEI): 3039539840
Physical Address:
29E, Kimberley 26,
26 Kimberley Road,
Tsim Sha Tsui, Kowloon
Hong Kong SAR

General Inquiries

Customer Service

Email: cs@carboncopy.one

Phone:
Hong Kong: +852 6979 8969
WhatsApp: +852 6979 8969
Hours: 24/7 Except Public Holidays

Website: carboncopy.asia

Specialized Contacts

Compliance and Legal

Compliance Officer

Mr. LAM Kwan Wai
HKCGI AML/CFT Cert
HKCGI Sustainability Professional
(Former representative of Financial Constitution to conduct SFC RA 1 and 6)

Privacy and Data Protection

Data Protection Officer

Mr. Vita Lam

Accessibility

Mr. Vita Lam
Accessibility Professional (Certificated by WIX)

Media and Press

Press Inquiries

Business Development and Partnerships

Wholesale and Retail Partnerships

Mr. Vita Lam
Email: jenny@carboncopy.one
Subject: "Partnership Inquiry"

Sustainability Partnerships

Mr. Vita LAM Kwan Wai,
HKCGI AML/CFT Cert
HKCGI Sustainability Professional
(Former representative of Financial Constitution to conduct SFC RA 1 and 6)

Emergency Contacts

Urgent Content Issues

For serious content violations requiring immediate attention:

Email: vita@gentertainment.ltd

  • Subject line: "URGENT: [Type] - Immediate Review Required"

Phone (Hong Kong hours): +852 6979 8969

If Someone is in Immediate Danger

Do not contact us first. Contact emergency services:

Hong Kong:

  • Emergency: 999
  • Police Cyber Crime: +852 2860 5012
  • Child Abuse Hotline: 2755 1122

International:

  • Local emergency number (911, 112, etc.)
  • INTERPOL: Via your national central bureau

Postal Correspondence

General Mail

G Entertainment Limited

P.O. Box 90796, Tsim Sha Tsui Post Office, Kowloon, Hong Kong

Legal Documents and Official Notices

Same address as above.

For takedown requests requiring physical submission, email vita@gentertainment.ltd first for specific mailing instructions.

Social Media and Online Presence

Official Website: https://carboncopy.one

To be updated

Note: We do not provide customer service through social media direct messages. Please use official contact channels listed above.

Response Times

Customer Service Inquiries: 1-2 business days
Privacy Requests: 3 business days acknowledgment, 30 days completion
Accessibility Issues: 3 business days acknowledgment, 7 business days resolution
Takedown Requests:
Tier 1 (Criminal): Immediate (see Takedown Policy)
Tier 2 (Serious): 2 business days acknowledgment
Tier 3 (Standard): 3 business days acknowledgment
Returns and Exchanges: See Return Policy

Language Support

We provide service in:

  • English (primary)
  • 繁體中文 (Traditional Chinese)

Please indicate your preferred language in your initial communication.

Related Policies

For detailed procedures and policies, please refer to:

We're Here to Help

Whether you have a question about our products, need support with an order, or want to report a concern, we're committed to responding promptly and respectfully. Choose the contact method that works best for you.

This contact information is reviewed and updated regularly. Last verified: 11 October 2025